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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first thing you should do is click the Help button, which is present on each and every page. A pop-up window will show up. It offers thorough information about all the operations that you can carry out on that particular page. Each popup opens on the same page so that you can quickly get back to your work.

Video Tutorials

We have a rich assortment of instructional videos clarifying how to work with our Control Panel. They're intended for those of you who would like to see how things are getting done instead of only reading articles. In this way, anyone can swiftly become familiar with our Control Panel by merely watching our step-by-step tutorial video clips.

F.A.Q.

If you can't discover the solution you searching for, have a glimpse at our comprehensive Frequently Asked Questions section, which contains questions asked by real customers and offers real solutions. We constantly update our FAQ section with new entries in an attempt to encompass all the innovations and new additions to our system.

Ticketing System

If you still can't discover the answer you are looking for in the Frequently Asked Questions section either, you can contact our great team of tech support engineers available 24/7 and ready to assist you with any issue. Each trouble ticket you send will be responded to within 1 hour (the average support ticket response time is about twenty mins), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 236262

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com